We stand behind our hardware, software and systems. We will provide you with a warranty and support for all our products and software.

All the products we sell are guaranteed by the manufacturer for 12 months. Please contact us for the warranty information for a particular product. Please note, all shipping charges are extra. RFID LA GI ‘s warranty for all products offered is limited solely to free-of-charge depot repair or replacement

• Only Customers may obtain RMA’s and return products to RFID LA GI
• RFID LA GI does not issue RMA’s to customers of Customers (E.G. merchants, end users, Customer channel partners).
• Any products returned without an RMA number clearly marked on the shipping label or airway bill will be automatically refused.
• Customer must prepare proper clearance invoice to avoid any duty tax during its return, any exceptions to the Return Policy must be agreed upon in writing between RFID LA GI and the Customer prior to return. The accessories without any defect should not be sent together with RFID Readers or printers
• Incoming freight and insurance for all warrantable returns shall be prepaid by Customer. Any product sent by freight collect or COD will automatically be rejected .
• During the warranty period, products alleged to be defective can be returned to RFID LA GI at the Customer’s expense.
• RFID LA GI shall repair or replace, at its choosing, products that prove to be defective and may, at its option, use new or remanufactured/refurbished parts to make such repairs or replacements.
• RFID LA GI shall pay for the return shipping back to Customer but shall not be responsible for any tariffs or duties that may be incurred returning the product back to the Customer. RFID LA GI reserves the right to use the most economical shipping method for the returns.

Returns Policy and Exchange Information

• Items returned within 30 days of receipt are eligible for a refund.
• Refunds are processed within 24 hours of receiving your return and will be minus original shipping charges.
• We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid.
• We do not send out replacement pieces for international orders unless you agree to pay all shipping fees, duties, and taxes.
• If you need to set up a return or need to discuss a change, please contact our customer service representatives at (84)919.466.433 or fill the contact form below