Win Shopee disputes 95% of the time
The only secret: have proper packing video evidence. No video = lose the dispute = lose money + lose products.
The reality of marketplace disputes
of orders get disputed
A shop with 500 orders/day receives 15-25 disputes on average. Each lost dispute means losing both product and money.
of sellers lose due to no evidence
Shopee requires packing video. No video = buyer wins by default, seller must refund.
to handle 1 dispute with ASCAM
Enter tracking number, find video in 5 seconds, generate share link for Shopee. Done.
5 most common dispute types on Shopee
1. Missing items in the package
Video must include: Video must show: counting all products, placing into box, sealing, attaching shipping label. Continuous footage without cuts.
2. Product damaged upon receipt
Video must include: Video shows product intact before packing, with proper bubble wrap or foam protection applied.
3. Wrong product or wrong variant shipped
Video must include: Close-up video of product, cross-referenced with order on screen or printed slip. Proves correct item was shipped.
4. Customer claims parcel not received
Video must include: Video clearly shows tracking number on package, matched with tracking info. Combined with shipping carrier proof.
5. Counterfeit product claim (for authentic goods)
Video must include: Close-up video of product, anti-counterfeit seals, certificates. Combined with official purchase invoices.
5-step process to win 95% of disputes
Receive dispute notification
Go to Shopee Seller Center > Orders > Returns/Refunds. Note the order code and buyer's dispute reason.
Find the video evidence
Open ASCAM, enter the tracking number. Packing video appears in 5 seconds. Review to confirm relevant content.
Generate a share link
Click "Share" in ASCAM to create a public link. Link expires after 30 days. Shopee can view directly without downloading.
Submit response on Shopee
In the "Seller Response" section, paste the video link + brief description. Example: "Packing video for order [CODE], products complete and intact."
Wait for result (1-3 days)
Shopee reviews the video and cross-checks evidence. 95% of cases with proper video win the dispute.
Dispute response template
Dear Shopee Support Team,
I am responding to the dispute for order [ORDER CODE]:
- Products were packed completely as per order
- Packing video evidence: [PASTE VIDEO LINK]
- Video shows: product counting, quality check, box sealing, shipping label attached
- Entire process recorded continuously without cuts
Please review and protect seller rights accordingly.
Best regards, [SHOP NAME]
Demo: Find packing video in 5 seconds
7 tips for marketplace-compliant packing videos
Record continuously, no cuts
Video must be seamless from picking products to final label. Any cut raises suspicion.
Tracking number must be readable
Camera needs enough resolution to read the barcode on the shipping label. Minimum 720p, recommended 1080p.
Good lighting, wide angle
Packing station needs white LED light. Camera at 45-degree elevated angle to see the entire desk surface.
Count products on camera
For multi-item orders, count each product before placing in box. Strongest evidence against missing-item claims.
Timestamp on video
ASCAM automatically embeds date and time on video. Proves recording was made at time of packing.
Store for at least 30 days
Shopee allows disputes within 15 days after delivery. Keep 30 days for safety.
Share via link, not file
Video files are large and marketplaces limit uploads. ASCAM link lets Shopee view directly with no size limit.
Stop losing money to disputes without video
ASCAM automatically records every order. Win 95% of disputes and protect your revenue.