Unboxing video recording
Ordered online, received the package — opened it to find missing items, wrong products, or broken goods? An unboxing video is your only evidence for a refund.
Why must you record unboxing videos?
Marketplaces require it
When filing a "missing items" or "damaged goods" dispute, marketplaces require video of opening the package while it is still sealed. No video = claim denied.
Prove damage existed on arrival
Video shows the package was still sealed but the product inside was already damaged. This is evidence of seller or shipping fault.
Clear responsibility assignment
Seller has packing video, buyer has unboxing video. Comparing both determines exactly where the issue occurred: packing, shipping, or receiving.
How to record a proper unboxing video
Follow these 6 steps correctly and your marketplace dispute will be processed quickly and successfully.
Step 1: Start recording before opening
Set up your phone or camera on a fixed position. Start recording while the package is still fully sealed. Show the shipping label clearly.
Step 2: Record the tracking number clearly
Zoom into the tracking number, recipient name, and shop name. This proves you are opening the correct disputed package.
Step 3: Open package continuously without stopping
Use a box cutter to cut the tape, open the lid. DO NOT stop recording or cut the video. Any interruption raises suspicion.
Step 4: Remove and count each item
Take each product out of the box and place before the camera. Count quantities and check condition. If the order has 3 items but only 2 are inside — the video has captured it.
Step 5: Close-up on defective items (if any)
If a product is cracked, scratched, or wrong variant — zoom in. Compare with the product listing on the marketplace app.
Step 6: End recording and save
Place all products, box, and packaging materials in frame, then stop recording. Save the video and DO NOT delete until the dispute is resolved.
Sellers: How unboxing videos affect you
When buyer has unboxing video, seller has no packing video
- x Marketplace defaults to trusting the buyer
- x Seller refunds money + loses product
- x High dispute rate damages shop ranking
When both sides have video (ASCAM + buyer)
- Compare videos to determine which stage caused the issue
- If shipping caused damage — carrier compensates, seller not penalized
- Transparent and fair resolution for both parties
ASCAM for returns processing warehouses
Fulfillment and 3PL warehouses receiving returned goods need to video-record unboxing to verify return condition.
Scan return order code
Staff scan the RMA or return order code. ASCAM auto-activates camera to record the unboxing and inspection process.
Document return condition
Video records whether returned goods are intact or damaged, correct product or wrong. Cross-reference with original order.
Return analytics reports
Statistics on returns by reason: shipping damage, wrong variant, buyer changed mind. Data to improve processes.
Watch ASCAM packing recording demo
Protect both sellers and buyers
ASCAM auto-records both packing and returns processing. Transparent video evidence resolves disputes fairly.